Refund Policy

1. Overview and Commitment

At Thalfyrottghepae.world (Wavero), we are committed to your satisfaction. We stand behind the quality of our products and want you to feel confident in your purchase. If you are not completely satisfied with your order, we offer a refund process subject to the terms and conditions set out in this policy. This Refund Policy explains your rights, our procedures, and what you can expect when requesting a refund. Please read this policy carefully before making a purchase.

2. Contact Information

For all refund requests, questions, or concerns related to returns and refunds, please contact us at:

We aim to respond to all refund inquiries within 5 business days. Please include your order number and a brief description of your reason for the refund request when contacting us.

3. Eligibility for Refunds

To be eligible for a refund, the following conditions generally apply:

• Time limit: Refund requests must be submitted within 30 days of the delivery date. Requests received after this period may be considered on a case-by-case basis at our discretion.
• Product condition: For a full refund, the product should be unopened and in its original packaging with seals intact. We may consider partial refunds for opened products in certain circumstances, such as defective items or incorrect shipments.
• Proof of purchase: You must be able to provide your order number or confirmation email as proof of purchase.
• Reason: While we do not require a specific reason for your refund request, providing details helps us improve our products and services.

We reserve the right to refuse refunds where we suspect fraud, abuse of this policy, or where the product has been used beyond a reasonable trial amount. Each refund request is reviewed individually.

4. Refund Process

To request a refund, please follow these steps:

• Step 1: Contact us via email at admin@thalfyrottghepae.world with your order number and reason for the refund request.
• Step 2: Our customer service team will review your request and respond within 5 business days. If your request is approved, we will provide you with a Return Authorisation and the return address.
• Step 3: Package the product securely and ship it to the address we provide. We recommend using a trackable shipping service and retaining your proof of postage.
• Step 4: Once we receive the returned product and verify its condition, we will process your refund within 14 business days.

Please note that we cannot process refunds until we have received the returned product. Refunds may be delayed if the product arrives damaged or in an unacceptable condition.

5. Refund Method and Timing

Refunds are issued to the original payment method used for the purchase. For example, if you paid by credit card, the refund will be credited to the same card. Processing times vary depending on your bank or card issuer; typically, refunds appear within 5 to 10 business days after we process them. We are not responsible for any delays caused by your financial institution.

6. Shipping Costs

Return shipping costs are generally the responsibility of the customer, unless:

• The product is defective or not as described.
• We sent you the wrong product.
• The product was damaged in transit due to our packaging.

In such cases, we will provide a prepaid return label or reimburse your return shipping costs. For change-of-mind returns or other reasons not attributable to us, you will need to cover the cost of returning the product.

7. Exclusions and Limitations

We reserve the right to refuse refunds in the following situations:

• Where we suspect the refund policy is being abused (e.g., repeated refund requests for the same type of product).
• Where the product has been used beyond a minimal trial amount (e.g., more than a few capsules consumed).
• Where the product was purchased from an unauthorised seller or third-party platform.
• Where the request is made outside the 30-day window and we have chosen not to make an exception.

We also do not offer refunds for products that have been opened, used, and then returned merely because the customer changed their mind, unless we have agreed to do so in writing.

8. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. For purchases made before a policy change, the terms in effect at the time of purchase will apply. We encourage you to review this policy periodically.